Privacy Policy

Klean Assurance Junk Removal
Klean Assurance, LLC

Effective Date: October 13, 2026

Website: www.junkjunkaway.com

Klean Assurance Junk Removal ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our business, requesting an estimate, or using our services.

This Privacy Policy explains how we collect, use, protect, and share customer information, including information collected through telephone calls, text messages, website inquiries, and online bookings.

1. Information We Collect

We may collect the following information when customers communicate with us or request our services:

• Customer names
• Phone numbers
• Email addresses
• Residential or commercial service addresses
• Photographs of items or properties submitted for estimates
• Appointment and scheduling information
• Service requests and project details
• Billing, invoice, and payment information
• Communications exchanged through telephone calls, text messages, email, or our website

We may also collect limited technical information when visitors access our website, such as IP addresses, browser information, and website usage data through cookies and analytics technologies.

2. How We Collect Customer Information

Most customers initiate contact with Klean Assurance Junk Removal by calling or texting our publicly advertised business telephone number.

Customers may also contact us through our website, online booking system, email, Google Business Profile, or other business listings.

We obtain customer phone numbers directly from customers who voluntarily contact us or provide their information while requesting our services.

When customers contact us by telephone, we may request verbal permission to communicate with them by text message regarding estimates, scheduling, and service updates.

3. How We Use Your Information

Customer information is used for legitimate business purposes, including:

• Responding to customer inquiries
• Providing junk removal and cleanout estimates
• Reviewing photographs submitted for service estimates
• Scheduling and confirming appointments
• Communicating arrival times and service updates
• Sending invoices, receipts, and payment links
• Processing payments
• Providing customer support
• Maintaining customer service records
• Improving our website and business operations

We use customer information only for business-related purposes consistent with this Privacy Policy and applicable law.

4. SMS Text Messaging Privacy and Consent

Klean Assurance Junk Removal uses text messaging to communicate with customers regarding services they have requested.

Customers generally initiate communication by calling or texting our business directly.

When a customer initially contacts us by phone, we request verbal consent before sending service-related text messages.

Customers who contact us by text may receive replies related to their inquiry. Where additional SMS consent is required, we obtain it before sending further messages.

Types of Text Messages

Our business-related text communications may include:

• Responses to customer inquiries
• Junk removal estimates and pricing
• Requests for photographs of items needing removal
• Appointment confirmations
• Scheduling and rescheduling notifications
• Estimated arrival times
• Service updates
• Invoices, receipts, and payment links
• Customer service follow-ups

Message Frequency

Message frequency varies depending on customer requests, appointment scheduling, and ongoing service communication.

Message and Data Rates

Message and data rates may apply based on the customer's mobile carrier and service plan.

Opting Out

Customers may opt out of receiving text messages at any time by replying STOP.

Once an opt-out request is received, we will stop sending SMS communications to that number, except where a final confirmation or other legally permitted message is applicable.

Customer Support

Customers may reply HELP for assistance or contact us directly:

Phone/Text: 413-289-4867

Email: kal@kleanassurance.com

SMS Privacy and Information Sharing

Klean Assurance Junk Removal does not sell, rent, or share customer mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

SMS opt-in consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for their marketing purposes.

Information may be provided to trusted service providers solely to facilitate authorized business communications, such as text message delivery, scheduling, or customer support. These providers are not authorized to use customer SMS consent information for their own marketing.

5. Sharing of Personal Information

We do not sell customer personal information.

We may share limited information with trusted third-party service providers when reasonably necessary to operate our business, including:

• Payment processors
• Online booking and scheduling providers
• Customer management software providers
• Telephone and messaging service providers
• Website hosting and technology providers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by applicable law, legal process, or governmental authority.

6. Information Security

We take reasonable administrative and technical precautions to protect customer information against unauthorized access, misuse, disclosure, or loss.

Customer information may be maintained in business records, customer management systems, booking platforms, and communication histories.

Although we make reasonable efforts to protect customer information, no electronic storage or communication method can be guaranteed completely secure.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and enhance the customer experience.

Third-party website tools may collect limited usage information under their own privacy policies.

Visitors may manage cookie preferences through their browser settings, although disabling certain cookies may affect website functionality.

8. Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with applicable legal obligations, and support legitimate business operations.

Customers may contact us to request deletion or correction of their personal information, subject to applicable legal and business recordkeeping requirements.

9. Customer Privacy Rights

Customers may contact Klean Assurance Junk Removal to:

• Request information about personal data we maintain
• Request corrections to inaccurate information
• Request deletion of personal information where permitted
• Withdraw consent for text messaging
• Ask questions about how their information is used

We will respond to requests in accordance with applicable laws and business requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, scheduling services, or other external resources.

Klean Assurance Junk Removal is not responsible for the privacy practices or content of websites operated by independent third parties.

We encourage visitors to review the privacy policies of any third-party services they use.

11. Children's Privacy

Our website and services are intended for adults seeking residential or commercial junk removal services.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

Klean Assurance Junk Removal may update this Privacy Policy periodically to reflect changes in business operations, communication practices, technology, or legal requirements.

Any revisions will be posted on this page with an updated effective date.

13. Contact Information

If you have questions about this Privacy Policy, our customer information practices, or SMS communications, please contact:

Klean Assurance Junk Removal
Klean Assurance, LLC

124 River Street
Palmer, MA 01069

Phone/Text: 413-289-4867

Email: kal@kleanassurance.com

Website: www.junkjunkaway.com

Privacy Policy: www.junkjunkaway.com/privacy-policy

© 2026 Klean Assurance Junk Removal. All Rights Reserved.